BEHAVIORAL HEALTH ACCESS CARE SPECIALIST

Chinatown Service Center•Los Angeles, CA

48d

About The Position

Do you have a strong passion for making a positive impact on the lives of others? We are actively seeking a committed individual to join our dynamic team as a BHD Access Care Specialist! Chinatown Service Center (CSC) Overview In 1971, the Chinese Methodist Church embarked on a mission to support newly arrived Chinese immigrants, laying the foundation for what we are today. The Chinatown Service Center (CSC) is a nonprofit organization providing multilingual health and social services, employment training, and counseling in Greater Los Angeles. We are expanding our team to continue our legacy of compassion and empowerment. For further information on CSC, Visit our website at http://www.cscla.org. CSC'S Mission Statement: To provide outstanding services and advocacy that promote a better quality of life and equal opportunities for immigrants and other communities. CSC'S Vision Statement: Thriving Lives in Empowered Communities CSC's Behavioral Health Department contributes to the Mission and Vision by: Providing outstanding mental health and substance use services to vulnerable populations, Championing advocacy and promoting positive life outcomes, and Embracing cultural competency and diversity. CSC'S BHD Access Care Specialist Purpose: The Access Care Specialist is responsible for managing incoming client referrals, completing pre-service screenings, and determining and scheduling services needed.

Requirements

A minimum high school diploma or GED is required; an associate degree or higher is preferred, ideally in a behavioral health-related field (e.g., Counseling, Psychology, or Social Work).
At least two (2) years of experience in a customer service-focused, community-based, or healthcare provider setting.
Working knowledge of addiction and recovery, including experience with clinical interviewing, patient assessment, family engagement, treatment planning, and collaboration with external review organizations or similar entities
Strong bilingual proficiency in English and Chinese (Cantonese or Mandarin).
Excellent verbal and written communication skills for interactions with clients and providers in person, by phone, email, and other web-based platforms.
Strong organizational skills and high attention to detail; able to manage multiple priorities accurately and efficiently.
Self-motivated, dependable, and capable of working independently with minimal supervision.
Excellent interpersonal skills for teamwork, coordination, and client engagement.
Resourceful and flexible in adapting to changing environments and client needs.
Proficient in Microsoft Word, Excel, Outlook, and general data entry; familiarity with Macintosh systems preferred.
Knowledgeable about the healthcare and/or behavioral health industry.
Able to work effectively with individuals from diverse backgrounds.
Able to thrive in a fast-paced, high-intensity environment managing multiple clients and tasks simultaneously.
Available to work some evenings and weekends as needed.
Must have reliable transportation.
Successfully meet the post-offer/pre-hire physical, fingerprint, and DMV Driving Record Search requirements and receive an eligibility status for the Level II Background Check required by the State of California.

Responsibilities

Review details and expectations about referrals with clients and assist in problem-solving potential issues related to healthcare, financial, or social barriers (e.g., requesting interpreters, transportation services, and other care coordination needs).
Gather relevant information from insurance carriers and clients; confirm eligibility, benefits, and approved providers/centers.
Maintain all referrals in NextGen through Order Management/OMS and other platforms to ensure referrals are connected to services and loops are closed.
Coordinate care with administrative and care teams to prioritize follow-ups based on urgency and need.
Conduct triage assessments of potential clients to determine urgency of need.
Assist with linkage to treatment after triage by coordinating case assignments and scheduling client appointments as needed.
Communicate with clients telephonically, online (e.g., video conferencing), or in-person to provide support and coordinate care.
Document all client interactions in NextGen and other platforms as needed accurately and promptly.
Collect and maintain all required client data and documentation in compliance with program standards; create and manage client charts and records.
Greet and assist visitors and clients with a positive, helpful attitude and prepare client documents as needed.
May assist with front end staff as backup as needed.
Respond to telephone and online inquiries, provide accurate information about available services.
Complete all required documentation within 24 hours.
Identify and utilize cultural, community, and external resources to support client needs.
Follow up with clients to ensure timely scheduling and attendance of appointments.
Maintain digital forms, statistics, and other data to support outcome tracking.
Maintain effective communication and relationships with interdepartmental staff.
Consult with appropriate teams as needed.
Travel to programs, events, or between work sites as required.
Perform other job-related duties as assigned based on the needs of BHD/CSC.

Benefits

Daytime work hours;
Competitive Pay within the Nonprofit industry, commensurate with experience;
Semi-Monthly paychecks;
Collaborative and supportive work environment;
Opportunities for career growth and professional development;
Assistance with CMEs/CEUs required in your role with CSC;
Assistance with State Professional License Renewals;
Group Health, Dental, Life and AD&D, for those who work thirty (30)+ hours consistently;
Paid Holidays for regular Full-time and Part-time status;
Bonus Paid Holiday for their Birthday, for regular Full-time and Part-time status;
Accrued Paid Sick Leave for all levels of employment;
Accrued Paid Vacation for those who work thirty (30)+ hours consistently;
403(b) Retirement Plan with up to a 4% matching;
457(b) Nonqualified Plan for those who meet the minimum "highly compensated" annual salary required;
Employee Assistance Program (EAP);
Tuition Reimbursement opportunities for job-related coursework at an accredited Community College, State College, or University;
Annual time to find, enroll, reenroll, or appear at the event(s) for Child(ren) School/Childcare programs;
Leave of Absence with job protections and more.