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The 24/7 Clinical Navigation and Support Care Manager at Evernorth Health Services is responsible for delivering a streamlined care experience for customers navigating the mental health system. This role involves assessing customer needs, providing clinical referrals, and ensuring quality customer service in a fast-paced, team-oriented environment. The Care Manager will work with customers to address immediate clinical needs and facilitate access to appropriate care services, all while supporting a culture of change within the organization.