Beertender
About The Position
Born in a humble shed on the back-forty of the family vineyard, Firestone Walker is a California beer company like no other – founded by two brothers-in-law who simply wanted to make the perfect beer. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied. Essential Job Duties and Responsibilities: Responsibilities of the position include, but are not limited to: Take orders behind the bar, pour beers for customers, answer questions about food and drinks, process POS transactions for customer payments, run food & beers to the bar, provide needed items, and/or check on bar patrons throughout service Welcome patrons to the bar. Provide them with menus if applicable and/or inform them of the QR code scanner for menu access and ordering. Say goodbye and thank you to all customers Complete normal and additional cleaning and sanitation as required Answer customer questions as needed on food items, beers, retail or other. Know and understand the fundamentals of our beers and the brewing process Look for ways to improve the guest experience. Alert a manager if there are any problems Always be positive and proactive with the guests and co-workers. Work as a team with other staff to ensure a smooth and successful working environment. Team players treat every guest as their own. Always help anyone on staff Other related duties as assigned
Requirements
- High School diploma or higher, must be 18 years of age or older
- Must be able to obtain Food Handlers Card within new hire training period
- Must be able to obtain California Responsible Beverage Service certification within new hire training period
- Must be available to work weekends
- Ability to effectively communicate verbally with managers, kitchen and dining room personnel, and guests
- Very strong organizational skills.
- Ability to always maintain professionalism even under high volume, stressful times, and situations
- Ability to manage and multitask in a fast-paced environment.
- Ability to give high priority to customer satisfaction.
Nice To Haves
- Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
Responsibilities
- Take orders behind the bar, pour beers for customers, answer questions about food and drinks, process POS transactions for customer payments, run food & beers to the bar, provide needed items, and/or check on bar patrons throughout service
- Welcome patrons to the bar.
- Provide them with menus if applicable and/or inform them of the QR code scanner for menu access and ordering.
- Say goodbye and thank you to all customers
- Complete normal and additional cleaning and sanitation as required
- Answer customer questions as needed on food items, beers, retail or other.
- Know and understand the fundamentals of our beers and the brewing process
- Look for ways to improve the guest experience.
- Alert a manager if there are any problems
- Always be positive and proactive with the guests and co-workers.
- Work as a team with other staff to ensure a smooth and successful working environment.
- Team players treat every guest as their own.
- Always help anyone on staff
- Other related duties as assigned
Benefits
- Employee discount of 50% off food, beer, and merchandise
- Periodic beer giveaways for employees 21+
- Flexible Savings Account (FSA)
- Paid Sick Leave
- 401(k) retirement plan including company paid profit sharing & 4% safe-harbor matching
- Employee Assistance Program (EAP)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
