About the position
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!
Responsibilities
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages customers to return.
- Assist the department manager in reaching sales and profit goals established for the department.
- Monitor all established quality assurance standards.
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated.
- Answer questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department.
- Assist with execution of the adult beverage category display plans and special in-store promotions.
- Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
- Inform customers of Beer/Wine/Spirits specials.
- Recommend beer/wine/spirits items to customers.
- Adequately prepare, package, label and inventory merchandise.
- Check product quality to ensure freshness.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Ensure proper temperatures in cases and coolers are maintained.
- Reinforce safety programs by complying with safety procedures.
- Identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud.
Requirements
- Must be 21 years of age.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
Nice-to-haves
- Beer/Wine/Liquor experience.
- Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
- Knowledge of industry trends in specialty wines and beers as they relate to the customer.
- Retail experience.
- Second language: speaking, reading and/or writing.
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program.
- Free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
