Beer and Wine Manager

Good Food Holdings Companies • Hillsboro, OR

2d

About The Position

Leads Beer and Wine department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. This is a management position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

Requirements

• Previous customer service, food service, retail or grocery experience required.
• Previous retail beer and wine experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Previous ordering/inventory management experience required.
• Demonstrated product knowledge, including terminology, styles and producers, required.
• Previous supervisory or management experience required.
• Entry level experience with MS Office.
• Must complete and maintain any required alcohol serving/selling training or certification.

Nice To Haves

• Working knowledge with POS, inventory or other retail specific software preferred with ability to learn new software as needed.

Responsibilities

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production.
• Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Responsible for in-stock conditions in department. Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
• Orders beer and wine products according to anticipated sales and seasonal needs. Maintains appropriate inventory levels to achieve sales and margin goals.
• Plans for weekly ads, events and holidays using tools and reports.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Partners with operations department to conduct in-store tastings. Complies with applicable state and local liquor laws.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Reads and understands merchandising information. Partners with department manager to develop and execute merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Demonstrates excellent knowledge of products in the department and general understanding of culinary terminology, product labeling and common dietary restrictions.
• Shares product knowledge with customers and staff. Makes recommendations and suggestions based on customer needs. Establishes consistent program for communicating product information and knowledge to staff.
• Demonstrates an awareness of trends in the industry
• Plans, leads and analyzes inventory.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals. Develops and executes a plan when results do not meet expectations.
• Trains department staff to develop financial knowledge.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Demonstrates ability to multi-task and manage own time. Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.
• Performs other tasks and duties as assigned.

Benefits

• All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount.
• Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.
• Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program.
• Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure.
• Staff may be eligible for paid holidays, depending on schedule and tenure.
• Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed