BEEKEEPER SOFTWARE ASSISTANT - Seasonal

Mohonk Mountain House • New Paltz, NY

2d

About The Position

Be an essential part in maximizing the effectiveness of a brand new resort-wide digital communication platform known as Beekeeper. This role is perfect for a tech-savvy individual who is passionate about improving employee engagement, streamlining internal communications, and providing crucial technical support to our diverse resort staff. This high-impact position is a crucial blend of IT support, internal communications, and HR administration. The Assistant will serve as the primary platform administrator and internal champion for the Beekeeper app, directly impacting how our resort's complex, multi-departmental team connects and shares information. Key functions involve managing the full employee lifecycle within the app (onboarding/offboarding users, updating permissions), acting as the Tier 1 technical support contact for all user issues, and proactively scheduling, drafting, and moderating high-quality content across all internal channels. Furthermore, this role is responsible for analyzing platform usage data to measure engagement, compiling feedback for management, and actively participating in initiatives designed to drive widespread adoption and foster a positive digital culture among all resort employees.

Requirements

• Must have superb writing, editing, and proofreading skills to draft clear, concise, and professional internal messages for a diverse workforce (often multilingual).
• A patient, empathetic, and professional demeanor is critical for providing Tier 1 technical support and training to employees of all technical skill levels.
• Highly organized with a meticulous approach to data entry (user lists, permissions) and content scheduling to ensure accuracy and timely delivery.
• Ability to suggest engaging content ideas (e.g., interactive polls, employee spotlights, video announcements) that boost platform adoption and company culture.
• Demonstrated ability to handle sensitive employee and company information (HR announcements, policy changes) with absolute discretion and professionalism.
• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• 1-2 years of administrative or coordination experience, preferably within a fast-paced recruiting, Human Resources, or high-end service environment.
• Exceptional organizational, time-management, and multitasking abilities with a meticulous attention to detail.
• Excellent verbal and written communication skills; ability to interact confidently with high-net-worth individuals and senior staff.
• Technical Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience working with an Applicant Tracking System (ATS) or HR Information System (HRIS).
• Proven ability to exercise extreme discretion and maintain confidentiality.

Nice To Haves

• Copywriting experience or bachelor’s degree preferred.

Responsibilities

• User Onboarding and Offboarding: Manage the entire employee lifecycle within the software, including creating, updating, and deactivating user accounts in alignment with HR records.
• Tier 1 Technical Support: Serve as the first point of contact for employees experiencing access issues, app errors, or navigation questions. Troubleshoot and resolve basic software problems or escalate complex issues to the IT department.
• System Maintenance: Ensure the platform's security and efficiency by managing user groups, permissions, and internal communication channels.
• Integration Support: Assist in linking the communication software with other resort systems (e.g., HRIS, scheduling software) to ensure data accuracy and seamless integration.
• Content Curation: Work with department heads (HR, Operations, Culinary) to schedule, format, and post timely, relevant internal communications, such as policy updates, emergency alerts, training materials, and recognition posts.
• Channel Administration: Monitor and moderate discussion channels, ensuring all posts adhere to the resort's communication guidelines and maintaining a positive, professional environment.
• Engagement Driving: Develop and implement initiatives (e.g., polls, quizzes, recognition programs) within the platform to increase employee adoption and active participation.
• Performance Tracking: Utilize the platform's analytics tools to measure key engagement metrics (e.g., active users, top-performing posts, read rates) and generate regular reports for HR and management.
• Feedback Compilation: Gather and categorize employee feedback received through the platform to identify areas for operational and communication improvement.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed