Beauty Counter Manager - Bobbi Brown - Oak Park Mall

Nordstrom•Overland Park, KS

1d•Onsite

About The Position

In the Nordstrom Beauty Department, the goal is to make customers feel their best. As a member of the Beauty community, this role involves creating personalized beauty experiences for customers and being part of a passionate team. The Beauty Counter Manager has a dual role as a salesperson and a teacher, focused on maximizing sales for their assigned beauty brand. Ideal candidates are results-oriented, thrive in a commissioned sales environment, are passionate about beauty trends, and can build a customer following both in-store and digitally. Nordstrom is a fast-moving fashion company founded in 1901, built on a heritage of service, providing convenience and true connection for customers. The company empowers its people to be innovative, creative, and focused on providing the best service, while remaining committed to leaving the world better than they found it. Nordstrom values unique talents, rewards great work, promotes from within, and celebrates diversity. The company's core values include being customer obsessed, owners at heart, curious and ever changing, here to win, and extending themselves by treating each other with respect and kindness, creating a welcoming environment.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare
Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
Strong multitasking, organization, and follow-through skills
Drive to achieve sales goals, with interest in using networking and technology
The ability to work a flexible schedule based on business needs, including evenings and weekends
High level of ownership, accountability, and initiative

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
Collaborate with team members to create a welcoming and inclusive environment for all customers
Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
Manage the scheduling and execution of vendor events and promotions
Build and maintain strong vendor relationships to maximize business results
Keep department customer-ready through organization and cleanliness
Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts