Beauty Counter Manager - Tom Ford - Oakbrook Center

Nordstrom•Oak Brook, IL

2d•$24 - $25•Onsite

About The Position

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally. A day in the life… Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals Collaborate with team members to create a welcoming and inclusive environment for all customers Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media) Manage the scheduling and execution of vendor events and promotions Build and maintain strong vendor relationships to maximize business results Keep department customer-ready through organization and cleanliness Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts You own this if you have… Passion for customer service and beauty, including trends, makeup application, and skincare Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment Empathy and respect for all customers, providing a supportive environment during makeup and skincare application Strong multitasking, organization, and follow-through skills Drive to achieve sales goals, with interest in using networking and technology The ability to work a flexible schedule based on business needs, including evenings and weekends High level of ownership, accountability, and initiative

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare
Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
Strong multitasking, organization, and follow-through skills
Drive to achieve sales goals, with interest in using networking and technology
The ability to work a flexible schedule based on business needs, including evenings and weekends
High level of ownership, accountability, and initiative
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
Collaborate with team members to create a welcoming and inclusive environment for all customers
Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
Manage the scheduling and execution of vendor events and promotions
Build and maintain strong vendor relationships to maximize business results
Keep department customer-ready through organization and cleanliness
Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts