Beauty and Wellness Consultant

Walgreens Boots Alliance • Long Hill, NJ

404d

About The Position

The Beauty and Wellness Consultant at Walgreens is responsible for maximizing sales and brand awareness by providing exceptional customer care in a friendly and professional manner. This role involves offering personalized beauty and wellness advice, conducting mini-makeovers, and ensuring a delightful customer experience while maintaining the beauty department's standards.

Requirements

• Less than High School education required.
• No prior experience necessary.

Nice To Haves

• Passion for beauty and wellness.
• Knowledge of beauty and wellness trends.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance and asking questions to determine customers' needs.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
• Builds relationships with customers and provides authentic closure of customer interactions.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Locates products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Implements company asset protection procedures to identify and minimize profit loss.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Ensures compliance with state and local laws regarding regulated products.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments as assigned.
• Seeks self-development by monitoring own performance and maintaining awareness of beauty and wellness trends.
• Maintains knowledge of competition, new product/brand launches, and overall industry trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED