Beauty Advisor, Bellagio

LVMH Perfumes & Cosmetics•Las Vegas, NV

52d•Onsite

About The Position

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. It is this same audacity that drives Olivier Echaude maison, Makeup Creative Director, to reveal and accentuate feminine beauty. Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise and wonder. Guerlain is part of the LVMH Group. PRINCIPAL DUTIES AND RESPONSIBILITIES Achieve retail sales goals or annual productivity goals and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty. Provide full-range customer service including product information, sales, and execution of all in-store events. Ensure that all communications with customers are courteous, cordial, and professional. Ensure that retail counter area and products are clean, well-organized and well-presented at all times. Meet retail sales plan objectives and track productivity as determined by employer. Answer and respond to customer requests regarding Guerlain and its product lines. Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance. Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence. Maintain client registration program, sustain customer relationships, and generate new business through regular communication. Adhere to all policies and practices of the retailer. Special projects and miscellaneous duties as dictated by the needs of the business. Conduct all other job-related activities. SUPERVISION RECEIVED Counter Manager or Business Manager

Requirements

Ability to effectively manage customer expectations and build loyal customer relationships
Excellent organizational skills
Superior written and verbal communication skills
CRT experience and aptitude in learning how to access computer-based inventory and order status detail
Knowledge of Microsoft Office for Windows and Excel
Based in assigned retail locations for the sale of Guerlain products
Availability must meet needs of the business
Must be able to work in a retail environment: light lifting, standing at counter

Responsibilities

Achieve retail sales goals or annual productivity goals and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.
Provide full-range customer service including product information, sales, and execution of all in-store events.
Ensure that all communications with customers are courteous, cordial, and professional.
Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
Meet retail sales plan objectives and track productivity as determined by employer.
Answer and respond to customer requests regarding Guerlain and its product lines.
Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
Adhere to all policies and practices of the retailer.
Special projects and miscellaneous duties as dictated by the needs of the business.
Conduct all other job-related activities.