Beauty Advisor - Creed

Saks Fifth Avenue

2d

About The Position

Under direction from the Client Development Manager, the Business Manager, Beauty is responsible to drive the business of a specific beauty brand by focusing on client development, ensuring an exceptional customer experience and driving engagement of the total beauty floor. This role plays a crucial role in creating a seasonal sales strategy and is accountable for the realization of daily and monthly sales targets.
Generates a variety of approaches to problem solving new and novel ideas through the lens of understanding client needs and building and improving client relationships
Actively collaborates and contributes to a positive and inclusive team dynamic
Constantly looking for opportunity to improve the way things are done
Demonstrates comfort in flexing all communication styles and establishes positive interpersonal relationships
A client champion, you consistently deliver a high standard of service and can be relied upon to always put the client first
Builds morale and spirit in their team, shares wins and successes
Fosters a performance culture to deliver positive outcomes across the organization

Requirements

• Minimum 1 year retail experience, preferably in a client driven sales environment, Beauty experience preferred but not required
• Proven leadership skills through development of direct reports
• Works collaboratively with others and fosters teamwork
• Highly motivated and results oriented
• Attention to detail
• Ability to do product consultations and applications
• Tech savvy
• Ability to manage and set goals through strategic planning

Responsibilities

• Drive Brand Sales Achieve seasonal vendor sales plan by sharing product knowledge to all Advisor of the Beauty department and developing key relationships throughout the store
• Attend monthly Business Manager calls to develop strategies to achieve and / or exceed vendor sales plan
• Create customer centric mindset at counter to support cross-sell into their brand by all Beauty Advisors
• Actively participate on social media; Instagram, etc. to grow your personal brand and business
• Achieve appointment goal and sales plan of all corporately negotiated events
• Ad hoc responsibilities as needed
• Serve as a brand expert and department representative.
• Lead team of the brand’s Beauty Advisors’ targeted outreach efforts to achieve appointment goals for all events
• Ensure brand specific selling ceremonies and daily, at counter drivers are consistently offered and demonstrated to all clients
• Work with vendor to plan and execute “at counter” events to drive customer loyalty and customer acquisition
• Uphold brand image and standards
• Utilizing SFA clienteling system, build individual sales volume, establish and maintain customer relationships to drive repeat business and client loyalty Personalization kpis
• Maintain a consistent high level of service by creating and developing excellent client relationships as the brand expert and department representative
• Leverage all selling tools to stay connected with clients and continue to service their beauty needs
• Be knowledgeable on all in-store services and proactively offers the appropriate service to a client to further personalize and enhance their shopping experience
• Serve as a brand expert and department representative.
• Continually upgrade product knowledge to drive sales and client satisfaction.
• Ask appropriate questions to identify a client’s needs in order to effectively provide them guidance or directions

Benefits

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees