BDC

Murphy Auto Group DBA MIRACLE TOYOTA • Augusta, GA

69d

About The Position

The position involves handling all guest inquiries to ensure complete customer satisfaction. The representative will receive inbound calls about new and pre-owned vehicles, set up appointments, and provide general vehicle sales information. A warm and helpful approach is essential while maintaining a high level of product and inventory expertise. The role also includes collecting and tracking guest information in the BDC database and using precise scripts when responding to inquiries. Maintaining client relationships and identifying sales leads among new and existing customers is crucial. The representative will work in a team-based atmosphere, facilitate prompt follow-ups on internet leads, and promote sales through marketing initiatives. Additionally, the role requires scheduling appointments, greeting customers professionally, and ensuring compliance with company directives regarding customer privacy.

Responsibilities

• Handle all guest inquiries to ensure complete customer satisfaction.
• Receive inbound calls about new and pre-owned vehicles to set up a firm appointment day and time for the prospect guest.
• Project a warm and helpful approach while answering queries and providing general or related vehicle sales information.
• Maintain and communicate to our guests a high level of product and inventory expertise.
• Collect and track all guest information as directed and record it appropriately into the BDC database.
• Use precise scripts provided by the dealership when responding to guest inquiries and issues to satisfy the dealership’s and manufacturer’s goals.
• Maintain client relationships by identifying sales leads among new and existing customers.
• Work together with other Sales & Service BDC Representatives in a team-based atmosphere.
• Facilitate prompt follow-up on all internet leads as required by management and/or procedures.
• Identify new company opportunities by scouring the internet, phone, mailings, and tradeshows for leads.
• Promote sales and create marketing initiatives to enhance revenue in specific market areas.
• Schedule appointments and follow up with 'no-show' customers.
• Greet customers professionally and aid them with their demands.
• Maintain contact with customers to ensure that they are happy with the service.
• Ensure that potential customers are aware of firm promos.
• Follow all company directives regarding the National Do Not Call List and the Privacy Act.
• Collaborate with BDC leadership on activities in the dealership / outside the call center.
• Communicate with dealership management or front-line workers on behalf of guests.
• Attend departmental and dealership meetings; perform additional tasks as directed by management.

What This Job Offers