BDC Sales - Toyota Auburn

Asbury Automotive • Auburn, MA

96d

About The Position

As a BDC Sales Agent at Asbury Automotive Group, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

Requirements

• Excellent customer service skills & motivation to be successful
• Ability to create and maintain customer relationships
• Punctuality and reliability for all shifts
• Reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing speed of 35-40 words per minute
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Ability to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player
• Self-starter, manages time and conditions
• Professional conduct at all times and ability to work well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Minimum age of eighteen years
• Maintain valid Drivers License
• Ability to pass pre-employment screens (background and drug test)

Responsibilities

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Enter all appointments into the dealership customer management system
• Adhere to Asbury phone scripts
• Maintain product knowledge certification and articulate thorough knowledge and understanding of products
• Meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Make a high volume of calls each day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Role play in front of team members during training

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member’s eligible)
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees