BDC Sales Representative

Nielsen Ford•Sussex, NJ

About The Position

Now Hiring: Top BDC Representative — Nielsen Ford of Sussex Join a winning Ford dealership that thrives on volume, urgency, and elite customer experience. If you know how to turn internet leads and phone calls into appointments that show and vehicles that sell, we want you here. We’re searching for a high-level BDC professional who understands the Ford shopper: Truck buyers who want answers fast. Payment-focused internet buyers who won’t wait. This is a role for someone who can communicate value, build excitement, and drive traffic to the showroom. Your Mission Convert fresh leads into same-day appointments Sell the dealership — inventory, availability, and urgency Warm-up cold leads and unsold showroom traffic Support big-ticket vehicles Help customers buy from us instead of the dealer 20 minutes away Performance KPIs We Expect 80–100 outbound calls per day 60+ texts per day 40+ emails per day Under 10-minute average response time on fresh leads 50–60% appointment set rate from engaged leads 55%+ appointment show rate Clear CRM notes on 100% of interactions Our BDC isn’t measured by effort — we measure appointments that show and deals that close. You Are Competitive, confident, and professional Strong phone voice and effective communicator Organized and accountable in the CRM Comfortable with volume follow-up and persistence Automotive BDC or call center experience preferred Bilingual is a plus We Offer Base pay + aggressive bonuses Monthly incentives tied to appointment-show and sold units Management support that drives execution A culture built for growth, not excuses PTO and a career path into sales or management Medical, dental, and vision insurance Life insurance 401K retirement account Free college opportunity with Strayer University! This is NOT A place to hide behind low activity A job for people who avoid follow-up Slow-moving teams that wait for customers to walk in This IS A high-volume dealership A daily opportunity pipeline A chance to earn real money based on performance