BDC Representative
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About The Position
The BDC Representative position at Tasca Automotive Group is an exciting opportunity for individuals looking to join a dynamic team in a fast-paced automotive environment. This role is primarily focused on customer interaction, where you will be responsible for creating, scheduling, and confirming appointments for potential vehicle buyers. As a BDC Sales Coordinator, you will engage in both inbound and outbound calls to current, previous, and prospective clients, ensuring that exceptional customer service is delivered at every touchpoint. The position offers full training, making it suitable for entry-level candidates who are eager to learn and grow within the automotive industry. In this role, you will communicate effectively with customers through various channels, including phone, email, and website chat. Your responsibilities will include assisting customers in scheduling visits to the dealership, re-scheduling missed appointments, and confirming customer appointments while following up afterwards. Understanding the psychology of Internet customers is crucial, as you will need to draw them into the store for proper vehicle demonstrations. You will also be tasked with checking emails frequently, responding to inquiries in a timely manner, and delivering messages to other departments promptly. Additionally, you will handle all Internet sales inquiries personally and act as a liaison with any services the dealership uses to promote its site or advertise. Establishing personal income goals consistent with dealership standards and devising strategies to meet those goals will be part of your responsibilities. Staying informed about new products, features, and accessories, as well as attending product and sales training sessions, will be essential for your success in this role. This position offers a competitive salary and benefits, making it a great opportunity for those looking to start their career in automotive sales.
