BDC Representative (5991)

Team Automotive Group • Myrtle Beach, SC

8d • $1 - $2

About The Position

- The BDC (Business Development Center) Representative at TEAM CHEVROLET GMC OF MYRTLE BEACH is responsible for managing inbound and outbound communications to generate and nurture sales leads. This role is pivotal in enhancing customer relationships and driving the sales process by effectively coordinating with the sales team to ensure a seamless customer experience.

Requirements

• High school diploma or equivalent is required.
• Minimum of 1-2 years of experience in a customer service or sales role.
• Previous experience in a call center or automotive dealership environment is highly desirable.
• Proven track record of meeting or exceeding performance targets in a similar capacity.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly with customers.
• Proficient in using customer relationship management (CRM) software and other related technology.
• Ability to work independently as well as collaboratively in a team environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• High level of attention to detail and accuracy.
• Ability to handle high-pressure situations and resolve customer issues efficiently.
• Demonstrated problem-solving skills and a proactive approach to customer service.
• Flexibility to work varied hours, including evenings and weekends, as needed.

Nice To Haves

• An associate degree in business, communications, or a related field is preferred.
• Previous experience in a call center or automotive dealership environment is highly desirable.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries to generate sales leads.
• Schedule appointments for customers to visit the dealership and meet with sales representatives.
• Maintain and update the customer database with accurate and timely information.
• Follow up with prospective customers to provide information and answer questions about products and services.
• Collaborate with the sales team to develop strategies for reaching sales targets and improving customer satisfaction.
• Monitor and report on the effectiveness of marketing and sales campaigns.
• Provide exceptional customer service by addressing customer concerns and resolving issues promptly.
• Stay informed about the dealership’s inventory, promotions, and industry trends to effectively communicate with customers.
• Assist in developing and implementing customer outreach programs and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees