BDC Representative

Nielsen Automotive Group•Morristown, NJ

13d

About The Position

Now Hiring: Top BDC Representative — Jeep Chrysler Dodge Ram Join a winning CDJR dealership that thrives on volume, urgency, and elite customer experience. If you know how to turn internet leads and phone calls into appointments that show and vehicles that sell, we want you here. We’re searching for a high-level BDC professional who understands the CDJR shopper: Truck buyers who want answers fast. Jeep prospects who customize. Payment-focused internet buyers who won’t wait. This is a role for someone who can communicate value, build excitement, and drive traffic to the showroom. Our BDC isn’t measured by effort — we measure appointments that show and deals that close. You Are Competitive, confident, and professional Strong phone voice and effective communicator Organized and accountable in the CRM Comfortable with volume follow-up and persistence This IS A high-volume CDJR dealership A daily opportunity pipeline A chance to earn real money based on performance

Requirements

Competitive, confident, and professional
Strong phone voice and effective communicator
Organized and accountable in the CRM
Comfortable with volume follow-up and persistence
Automotive BDC or call center experience preferred

Nice To Haves

Bilingual is a plus (huge in CDJR)

Responsibilities

Convert fresh CDJR leads into same-day appointments
Sell the dealership — inventory, availability, and urgency
Warm-up cold leads and unsold showroom traffic
Support big-ticket vehicles (Wrangler, Grand Cherokee, 1500, Durango, Challenger)
Help customers buy from us instead of the dealer 20 minutes away
80–100 outbound calls per day
60+ texts per day
40+ emails per day
Under 10-minute average response time on fresh leads
50–60% appointment set rate from engaged leads
55%+ appointment show rate
Clear CRM notes on 100% of interactions