Bdc Representative

Charlie Clark Auto Group•El Paso, TX

About The Position

Business Development Center (BDC) Representative The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Requirements

Excellent verbal and written communication skills.
Confident and courteous phone presence.
Strong organizational and time management skills.
Ability to work in a fast-paced, team-oriented environment.
Familiarity with CRM tools and dealership software is a plus.
High school diploma or equivalent required; associate or bachelor’s degree a plus.
Bilingual abilities are a strong advantage.
Full-time position; must be avaialbe to work some evenings and weekends.

Responsibilities

Handle all incoming sales leads from phone calls, online inquiries, social media, and third-party lead providers.
Promptly respond to customer inquiries via phone, email, and text.
Qualify leads and schedule sales appointments for the appropriate sales team members.
Follow up with no-show appointments and unsold showroom traffic to encourage re-engagement.
Maintain consistent communication with potential buyers throughout their decision-making process.
Track all customer interactions and update status in the CRM system
Achieve daily, weekly, and monthly lead contact and appointment-setting goals.
Coordinate with the sales team to ensure appointment follow-through and customer satisfaction.
Stay updated on dealership inventory, promotions, and new model features