BDC Representative - Service Earn up to $20.00/hr

Feldman Automotive•Wixom, MI

14d•$18 - $21

About The Position

Do you love working with new technologies and innovative products? This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them. You will work closely with team members to ensure that all client needs are met and exceeded.

Requirements

Previous customer service experience required, experience in a call center or related environment preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment while utilizing multiple computer programs
Proficient in Microsoft Office
Experience with CRM systems preferred
Automotive knowledge a plus, but not required

Nice To Haves

Experience with CRM systems preferred
Automotive knowledge a plus, but not required

Responsibilities

Respond to customer inquiries and concerns through phone, email, and chat channels
Schedule and confirm service appointments for clients
Follow up with clients to ensure their satisfaction with our services
Maintain accurate records of client interactions and transactions
Collaborate with service departments and other team members to ensure timely and efficient service delivery
Continuously strive to improve the customer experience and provide feedback to management
Meet and exceed monthly performance metrics and goals