BDC Representative - Sales

Feldman Chevrolet of Novi•Novi, MI

10h

About The Position

As a BDC (Business Development Center) Representative for Feldman Autmotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Requirements

Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
Strong attention to detail and ability to accurately document information
Previous experience in customer service or call center environment preferred

Nice To Haves

Automotive industry knowledge is a plus

Responsibilities

Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
Follow up with customers to ensure their needs are met and ensure customer satisfaction
Update customer information in our database and maintain accurate records of customer interactions
Collaborate with other departments to ensure seamless customer service experience