BDC Representative / Call Center Agent - Hilton Head BMW

Group 1 Automotive•Bluffton, SC

13h•$16

About The Position

We are HILTON HEAD BMW, a part of the fast growing Group 1 Automotive , a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals. Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email. Starting pay $16.00 per hour Plus Monthly Bonuses In addition to competitive pay, we offer... Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities

Requirements

Superior communication and customer service skills
Excellent follow-through skills
Solid working knowledge of the Internet
Familiarity with automotive financing
Maintaining a positive, can-do attitude
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Nice To Haves

Auto dealership retail experience a plus
Auto dealership Internet or Business Development Center (BDC) experience
Previous call center experience a plus

Responsibilities

Handle inbound leads (phone, internet) and direct to appropriate contact
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
Work with sales department to develop sales strategies and techniques
Research and stay current in consumer and industry trends
Communicate industry news and trends to management and dealership employees
Outstanding Customer Service