BDC Manager

Blue Compass RV • Latham, NY

74d • $42,000

About The Position

Start your journey with Blue Compass RV! We are looking for an experienced BDC Manager to lead and grow our Business Development Center team. This role is responsible for managing a team of associates who handle all inbound and outbound internet and phone inquiries, with the goal of driving showroom traffic and supporting the sales process. The ideal candidate will be a results-driven leader who thrives in a fast-paced environment, has a passion for team development, and excels in lead management, appointment setting, and customer service. If you're ready to unlock your leadership potential and make a significant impact at one of the fastest-growing RV companies in the country, we want to hear from you.

Requirements

• Proven experience in BDC management, internet sales, or dealership operations (automotive or RV experience preferred)
• Strong leadership skills with the ability to motivate and manage a team
• Excellent communication and interpersonal skills (phone, email, and digital)
• Data-driven mindset and strong CRM proficiency (DealerSocket, Elead, or similar)
• High attention to detail, organization, and follow-through
• Ability to work weekends and maintain a flexible schedule
• Passion for customer service and creating a positive first impression

Responsibilities

• Lead & Manage the BDC Team: Oversee day-to-day operations of the BDC, ensuring consistent performance in lead response, appointment setting, and customer follow-up.
• Set & Track Goals: Establish KPIs and performance standards for BDC associates and ensure accountability through coaching, reporting, and continuous improvement.
• Coach & Develop Talent: Provide ongoing training and feedback to the BDC team to improve communication skills, CRM usage, and sales process effectiveness.
• Lead Response Oversight: Ensure all incoming sales leads (phone, internet, text, chat) are responded to promptly and professionally to maximize conversions.
• Appointment Generation: Ensure high appointment setting rates with qualified leads and work with the sales team to drive appointment shows and conversions.
• Collaborate with Sales Managers: Coordinate with dealership leadership to align BDC performance with store-level sales goals and campaigns.
• CRM & Process Management: Manage CRM systems to track lead flow, follow-up cadence, and customer journey insights. Monitor data accuracy and team compliance.
• Sales Opportunity Identification: Utilize equity mining tools and database insights to identify new business opportunities and generate proactive outreach campaigns.
• Marketing Support: Partner with marketing and store leadership to execute promotions, campaigns, and special events.

Benefits

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K with employer match
• Pet Insurance
• Employee Assistance Program
• 5-day work week
• Training and Development Programs
• Legal Coverage & Identity Theft Protection
• Referral Program
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Number of Employees: 1,001-5,000 employees