BDC MANAGER- Westside Hyundai

Hanania Automotive Group • Jacksonville, FL

1d

About The Position

The Internet Sales Manager helps reinforce the Hanania brand and culture, exuding a positive attitude and high energy while directing the internet sales portion of the dealership.

Requirements

• Comfortable with large phone call volume and email volume.
• Superior customer service.
• Strong written and oral communication skills and work ethic.
• Commitment to continuous improvement.
• Ability to work independently and/or part of a team in a fast-paced environment.
• Must be able to pass pre-employment screen (background & hair follicle drug test).
• 3+ years of experience in the retail automotive industry.
• Valid Driver’s License and clean driving record.
• Experience maintaining high CSI.
• Strong organizational, relationship building, and time management skills.

Responsibilities

• Connect with prospective customers via phone and email to set and confirm appointments, following up on no show customers.
• Utilize a prospect development system through the Customer Relationship Management software (eLead).
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Meet customer appointment goals.
• Transfer online leads to Sales team seamlessly.
• Partner with Sales Management Team to provide near-real-time quotes to customer inquiries.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees