Empire Hyundai-posted about 1 year ago
$50,000 - $100,000/Yr
Full-time • Entry Level
Fall River, MA
Motor Vehicle and Parts Dealers

Empire Automotive Group is seeking to fill multiple positions within their Business Development Center (BDC), including a BDC Manager, Assistant BDC Manager, and several BDC Representatives/Internet Sales Representatives. The primary focus of these roles is to manage a centralized BDC that handles sales and service inquiries across multiple rooftops. Candidates will receive immediate and ongoing training, and while automotive knowledge is beneficial, it is not a requirement. The ideal candidates will possess strong organizational skills, excellent communication abilities, and a commitment to exceptional customer service.

  • Generate appointments and quotes through proactive outbound prospecting and lead activity management.
  • Handle all incoming internet email leads and phone leads.
  • Respond to email inquiries in a professional manner.
  • Assist customers in selecting appropriate vehicles.
  • Direct customers to product information resources, including online resources.
  • Check email frequently and respond to inquiries promptly.
  • Deliver inquiries/messages to other sales personnel and departments promptly.
  • Provide excellent customer service.
  • Minimum of 2 years BDC experience preferred but not required.
  • Experience working in an automotive BDC preferred.
  • Experience handling in/outbound calls.
  • Excellent oral and written communication skills.
  • Strong organization and time management skills.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Ability to work well independently.
  • Strong PC and Internet skills.
  • Ability to train and work with all BDC representatives.
  • Ability to listen and monitor all calls happening in the BDC daily.
  • Automotive knowledge is helpful but not required.
  • Base pay plus commission
  • Health/Dental Insurance
  • Paid Time Off (PTO)
  • Paid Vacation Time
  • Paid Holidays
  • Employee Purchasing Programs
  • Career Advancement Opportunities
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Life insurance
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Supplemental Pay: Commission pay, Monthly bonus, Performance bonus, Weekly bonus
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