BDC/Internet Manager-Acura

All Roads • Laurel, MD

87d • $50,000 - $100,000

About The Position

Acura of Laurel is hiring a driven, customer-focused BDC/Internet Representative to engage prospects, schedule appointments, and help grow our sales pipeline through phone, email, chat, and social outreach. This role offers a base salary with a strong bonus opportunity and clear paths for advancement.

Requirements

• Prior automotive BDC and/or call center experience
• Strong phone presence, written communication, and follow-up discipline
• CRM proficiency (CDK experience a plus)
• Organized, detail-oriented, and comfortable with KPIs/appointment goals

Responsibilities

• Generate leads and identify prospective vehicle buyers via outbound activities (phone, email, chat, social)
• Set and confirm sales appointments for customers to visit the dealership
• Deliver exceptional customer service: answer inquiries, provide product information, resolve basic concerns
• Accurately record and maintain customer interactions and next steps in the CRM (CDK)
• Communicate professionally, courteously, and tactfully across all channels
• Multi-task and prioritize in a fast-paced environment
• Perform all other duties as assigned

Benefits

• Excellent earning potential and advancement opportunities
• Employee pricing on vehicles
• Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries