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The Sales BDC Associate is responsible for generating sales with customers that contact the dealership via the internet and phone. The Sales BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The sales BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.