BDC Consultant

Holman • Raleigh, NC

11d • Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently seeking highly motivated; customer focused Business Development Consultants to join our family in the stores listed below! This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales. Cary Locations: Audi Cary Leith Nissan VW Cary Raleigh Locations: Leith VW Raleigh Leith Alfa Romeo/Maserati of Raleigh Leith Lincoln Aberdeen Locations: Chrysler Jeep Aberdeen Honda Aberdeen What will you do? Maximizing Internet Lead and Portfolio Management TO performance Facilitate effective TO distribution to Sales Advisors Follow-up with TO’s to ensure work-flows have been executed Review internal notes ensuring each TO is handled personally and promptly Keep daily notes on TO activity to ensure a regular follow up and reporting process Be fully prepared for daily appointments Confirm appointments prior to arrival time Reschedule “No Show” appointments when necessary Understand importance and benefits to the retail business Identify opportunities to build trust and mutual respect

Requirements

• High school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience

Nice To Haves

• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Responsibilities

• Maximizing Internet Lead and Portfolio Management TO performance
• Facilitate effective TO distribution to Sales Advisors
• Follow-up with TO’s to ensure work-flows have been executed
• Review internal notes ensuring each TO is handled personally and promptly
• Keep daily notes on TO activity to ensure a regular follow up and reporting process
• Be fully prepared for daily appointments
• Confirm appointments prior to arrival time
• Reschedule “No Show” appointments when necessary
• Understand importance and benefits to the retail business
• Identify opportunities to build trust and mutual respect

Benefits

• We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
• Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
• In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees