BDC Consultant

Holman•Raleigh, NC

50d•$70,000 - $7,500•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently seeking highly motivated; customer focused Business Development Consultants to join our family in the stores listed below! This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales. Raleigh Locations: Audi Raleigh BMW Raleigh Leith Acura Leith Honda Porsche Wendell Locations: Leith Auto Park Wendell

Requirements

High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 Years of Customer Service or Sales Experience

Nice To Haves

Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Responsibilities

Maximizing Internet Lead and Portfolio Management TO performance
Facilitate effective TO distribution to Sales Advisors
Follow-up with TO’s to ensure work-flows have been executed
Review internal notes ensuring each TO is handled personally and promptly
Keep daily notes on TO activity to ensure a regular follow up and reporting process
Be fully prepared for daily appointments
Confirm appointments prior to arrival time
Reschedule “No Show” appointments when necessary
Understand importance and benefits to the retail business
Identify opportunities to build trust and mutual respect

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.