Maplecrest Ford Lincoln-posted 3 months ago
Full-time
Charlotte, NC

The Business Development Center (BDC) Internet Sales Representatives play a crucial role in responding to all internet leads, confirming sales appointments, and performing long-term follow-up on all unsold customers, including internet leads, showroom visits, and incoming calls. BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources. They report directly to the Internet Sales Director.

  • Create, maintain, and measure the internet and business development processes (for both sales and service)
  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
  • Cultivate engaged, intelligent, and consistent staff
  • Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
  • Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
  • Strive for continual improvement in the BDC and the company as a whole
  • Give recognition when it is earned
  • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  • Paid training
  • Bonuses
  • Health, dental, vision, life, and disability insurance
  • Employee purchase program
  • $16.75 an hr Plus Commission
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