BDC Call Center Agent

CS Ford Lincoln • College Station, TX

426d

About The Position

The BDC Call Center Agent at College Station Ford is a customer service-oriented role focused on providing exceptional support to customers inquiring about sales and service needs. The agent will serve as the primary point of contact for customers, ensuring they receive accurate information and assistance throughout their car buying or servicing experience. This position emphasizes building customer loyalty and delivering a personalized experience through various communication channels.

Requirements

• High school diploma or equivalent.
• Previous experience in BDC / customer service or a related field is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks.
• Proficiency with computers and various software applications.
• Ability to work independently and as part of a team.
• Knowledge of customer relationship management (CRM) software is a plus.
• Strong attention to detail.
• Proven ability to provide exceptional customer experience.

Responsibilities

• Respond to customer inquiries in a timely and professional manner via telephone, email, and other communication channels.
• Provide accurate information regarding products and services for both the Sales and Service Departments.
• Assist customers in resolving issues and complaints and/or directing them to the right department.
• Process orders and payments in accordance with company policies and procedures.
• Utilize customer relationship management (CRM) software to track customer interactions.
• Follow up with customers to ensure satisfaction.
• Setting and achieving targeted goals focused on driving customer traffic from the internet into the dealership.
• Maintain a professional and courteous demeanor at all times.
• Adhere to all company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED