BDC Associate Fixed Ops - Lexus of Birmingham

Sonic Automotive•Irondale, AL

14h•Onsite

About The Position

The Service BDC Associate at Lexus of Birmingham, a Sonic Automotive family dealership, is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. This position requires delivering a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. The role is highly accountable and involves using lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will receive training to understand all products and services offered, become knowledgeable of inventory, and learn about financing and incentive programs.

Requirements

Excellent verbal and written communication skills.
Strong MS Office Suite computer skills.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to work in call center environment.
Strong organizational and time management skills.
Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.