BDC Associate (Fixed Ops) - Concord Toyota

Sonic Automotive • Concord, CA

115d • $19 - $21

About The Position

The Service BDC Associate is responsible for generating services appointments with customers that contact Concord Toyota, via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Requirements

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Cashier
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Benefits

• Medical, Dental, Vision, HSA, 401k and PTO.
• Award winning training.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees