Nashville, TN BDC Associate Fixed Ops - BMW CPO Nashville in Nashville, TN at Sonic Automotive Date Posted: 3/18/2025 JOB SNAPSHOT Employee Type: Full-time Location: Armory Oaks Drive 4040 Nashville, TN 37204 Job Type: Sales Experience: Associate ABOUT At BMW CPO Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they'remitted to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. JOB DESCRIPTION Purpose: The Service BDC Associate is responsible for scheduling and generating appointments for our BMW and MINI clients at two convenient locations. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. The Service BDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales. Duties and Responsibilities: · Utilize reporting tools that allow us to see uing service and bulletin information for BMW clients in our market. · clients to assist with scheduling for maintenance, recalls, or repairs. · Respond to phone and internet inquiries with courtesy, accuracy, and professionalism. · Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients. · Generate service appointments and conduct appropriate follow up for “no-shows.” · Act as a service concierge for all clients when they arrive and while they wait for their repairs to bepleted. · Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix. · Perform other job-related duties as assigned. · Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers. Qualifications: · Excellent verbal and writtenmunication skills. · Strong MS Office Suiteputer skills. · Ability to work independently and as part of a team in a fast-paced environment. · Stronganizational and time management skills. · Ability to read andprehend rules, regulations, policies and procedures. It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join ouranization, you'll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
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Industry
Transportation Equipment Manufacturing