BDC Appointments-Riverdale

Asbury Automotive • Riverdale, UT

77d

About The Position

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Requirements

• Excellent customer service skills and motivation to be successful.
• High volume incoming and outgoing calls, ranging from 50+ calls per day.
• Advanced computer & phone skills.
• Minimum typing speed of 35-40 words per minute.
• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.
• Able to multi-task in a fast-paced environment.
• Team player.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screens (background and drug test).

Nice To Haves

• Various language proficiency is always a plus.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs and provide information on service appointment availability.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information on shuttle schedule if needed.
• Contact and communicate with customers to identify automotive service needs.
• Follow all dealership processes and procedures, maintaining high frequency of contact with customers.
• Thorough documentation of all contacts within the customer management system.
• Complete internet lead management service work plans on a daily basis.
• Answer all calls in a prompt, professional and courteous manner.
• Use scripts to collect all pertinent customer information and document in the system accordingly.
• Adhere to Asbury phone scripts.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member's eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees