BDC Agent

Jeff D'Ambrosio Auto Group • East Caln Township, PA

4d

About The Position

Jeff D’Ambrosio Auto Group is looking for motivated, professional, and customer-focused BDC Agents to join our growing team. As a BDC Representative, you’ll handle inbound and outbound communications, set appointments, and help drive traffic to one of the busiest dealerships in the region.

Requirements

• Strong phone and communication skills
• Comfortable handling high call volume and multitasking
• Basic computer skills and ability to learn CRM systems quickly
• Positive attitude and strong work ethic

Nice To Haves

• Sales, customer service, or call center experience is a plus
• Automotive experience is helpful, but not required

Responsibilities

• Answer incoming calls, internet leads, and customer inquiries promptly
• Make outbound calls, texts, and emails to follow up with customers
• Schedule sales and service appointments
• Confirm and manage daily appointment schedules
• Maintain accurate customer records in CRM
• Follow up with unsold leads and missed appointments
• Work closely with the sales and service teams to ensure a smooth customer experience

Benefits

• Competitive hourly pay + bonus opportunities
• Full-time and part-time positions available
• Health, dental, and vision insurance (full-time)
• 401(k) with company match
• Paid time off
• Ongoing training and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees