BDC Administrator

General Motors • Portland, OR

313d • $19

About The Position

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Requirements

• Ability to present information in a clear and professional manner.
• Ability to manage one's own time effectively.
• Ability to type efficiently.
• Basic computer and phone skills.

Responsibilities

• Develop, process, manage, follow up and track all customers for parts, service and sales departments.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills to increase appointments, sales and customer retention.
• Schedule appointments with customer call-ins, sold and unsold floor traffic, previous customers, referrals, and service and parts customers.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED