BD Support Professional US

CEVA Logistics • Miami, FL

243d

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

• Bachelor's Degree & above, or relevant working experience
• Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
• Experience in a fast paced and dynamic MNC environment
• Experience in freight-forwarding industry
• Pricing and market knowledge
• Ability to interpret company's strategy and transfer into proposals and bids to uncover new opportunities
• Ability to read, interpret and analyze RFI and RFQ documents in a timely manner
• Independent Team Player and able to work under pressure
• Results driven, customer-oriented and meticulous
• Strong PC skills in Microsoft office applications
• Strong organizational skills (prioritize, plan, multi-task, assign, follow and control)
• Excellent analytical, planning and numeric skills
• Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task
• Positive, highly adaptable and possesses strong people skills
• Strong communication skills in both spoken and written English

Responsibilities

• Provide Customer and Network with quotations upon request
• Reply to customer and internal pricing requests with required information including: Transport mode, price, and transit time
• Ensure quotation follow-up
• Request solutions expertise of the MO Solution - Customer Expert Solution (CES) if specific solution, or pricing improvement, is required
• Secure formalization and maintenance of the validated Quotations
• Complete Customer Profile in Coordination with the Customer Operation Support (COS)
• Formalize SOPs / Customer profiles, taking into account customers' expectations, requirements, and specific constraints (Scope & level of service)
• Share SOPs / Customer profiles with the MO Solution - Customer Expert Solution (CES) and the MO Operations - Order Desk Support (ODS) / Customer Operation Support (COS) / International Freight Forwarding Operator (IFFO)
• Update and maintain the SOPs / Customer Profiles, in coordination with the MO Operations - Customer Operation Support (COS)
• Manage Customer Relationship
• Assist Inside and Outside Sales; handling enquiries, visiting customers
• Manage customer relationship; anticipate needs, gather constraints and requirements, and maintain rates validity
• Monitor customer satisfaction experience (KPI, gap identification) and liaise with MO Solution and Operations for continuous improvement
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

Benefits

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
• 401(k) with company match
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree