BCSO Administrative Support Associate III

Buncombe County Government•Asheville, NC

1d•$20 - $28

About The Position

The purpose of this position is to provide administrative support to ensure efficient operations of a program, or department.

Requirements

Knowledge of general office or work unit procedures, methods, and practices.
Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.
Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow.
Ability to record and compile information with tedious attention to detail.
Ability to learn and independently apply laws, departmental rules, and regulations.
Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.
Ability to use judgment in coordinating and monitoring office procedures and workflow.
Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature.
Ability to schedule and coordinate a variety of appointments, meetings and/or conferences.
Interact with other employees, customers, and partners in an effective manner, with professionalism and cultural competency; work effectively and efficiently as a team contributor including interacting and communicating clearly and effectively both orally and in writing.
Maintain knowledge of the agency’s organizational rules, policies, procedures, services, and mission.
Plan, prioritize, and organize work effectively to produce quality work with measurable results and within identified deadlines; Function in highly stressful circumstances and demonstrate the ability to adapt to changing priorities, deadlines, and directions; ability to maintain calm demeanor while dealing with stressful situations and customers.
Demonstrate the County’s core values through performance and conduct. This expectation extends beyond the workplace and County systems to include off-site, and off duty conduct that undermines an employee’s creditability as a representative of the County; Conduct business in an ethical manner at all times while maintaining a high level of professionalism and confidentiality.
Coordinate work efforts with other employees and organizations to accomplish a common task; responsible for managing matters affecting employment and completing personnel-related activities timely and according to County policy.
Safely and successfully perform the essential job functions consistent with ADAAA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Maintain regular, punctual attendance consistent with ADAAA, FMLA and other federal state and local standards.
Ability to successfully pass a drug screen and criminal background check.
High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Responsibilities

Perform a variety of general clerical and office administrative work to support efficient program or department operations, including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.
Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.
Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.
Maintain and order office supplies, as assigned and when needed.
Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.
Perform accurate and timely data entry; post or file client data as required.
May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.
Perform basic research and compile documents needed for various reports and management-level documents.
May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers and prepare required cash reports.
Assist with special projects and duties as requested.
Perform other related duties as assigned.