Jacksonville Mission Ambition (Hiring Event)

Topgolf

About The Position

At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We’re seeking fun-loving individuals who are serious about delivering excellence and results but who don’t take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success! Does hearing your favorite song make you spontaneously break out in dance? Does making someone else’s day special give you all the feels? Do you love waking up knowing no two days will look the same? If you answered yes to those questions, you’re the one we’ve been looking for! We’re seeking fun-loving, dedicated and caring team members for a variety of hourly positions who are fanatical about putting a smile on our Players’ and fellow Playmakers’ faces.

Requirements

A Positive Attitude – Because being a grump is no fun!
One Team Mentality – We believe the phrase “Teamwork makes the dream work” will never go out of style.
Player Focus: You obsess over making our Players’ experience the absolute best it can be.
Ability to Thrive in a Popular Environment: Keeping calm when things get popular is where you shine.
Experience Serving Food & Beverages – You’ve previously served alcoholic and non-alcoholic drinks in a restaurant, hospitality, or entertainment setting.
Lift and Move Things: You’ll be handling items up to 50 lb., so being comfortable with lifting, bending, stooping and carrying things is key.
On Your Feet: Expect to be on your feet for most of the day, so a love for walking throughout your shift.
Active Tasks: From task to task, you’ll be constantly engaged in a variety of physical activities. A can-do attitude is essential!
Endurance: Whether it’s a long shift or tackling a task that takes time, we’re looking for someone who can keep up the pace in a high-volume working environment.
This role requires that you must be of legal age to serve alcohol where required by law}
Previous customer service experience in a hospitality or restaurant setting is preferred.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment and under pressure.
Attention to detail and strong organizational skills.
Must be of legal age to serve alcohol where required by law.
Availability to work evenings, weekends, and holidays.

Responsibilities

Welcome Players to their bays with energy and enthusiasm—connect the dots on why they’re visiting, share all the cool things Topgolf has to offer, and set the stage for an unforgettable time.
Actively recommend food, beverage, and gaming options tailored to their visit to enhance their overall experience and drive sales through thoughtful suggestive selling.
Provide outstanding food and beverage recommendations, take orders quickly and accurately, and keep Bay areas clean and organized by clearing tables, refilling drinks, and maintaining a welcoming space—ensuring Players have everything they need for a smooth, fun-filled experience.
Be readily available with a strong T-line presence, working seamlessly with fellow Playmakers to deliver an unforgettable Player experience—from setting up bays to resolving concerns with a smile.
We provide a safe and fun environment for all who come to play by sticking to safety and sanitation standards, assisting with keeping the bay clean and safe—because a great experience starts with a clean and safe environment!
Live the Topgolf values—Fun, One Team, Excellence, Courage, and Caring—every day, ensuring every player has an exceptional time and every playmaker feels supported!
Greet every Player you encounter in a friendly and approachable manner
Show flexibility by assisting the team in caring for Players in whatever way is needed
Protect our Players and community by observing the rules of responsible alcohol service
Ensure Player safety while they play the game
Take pride in ensuring food items are delivered quickly so hot food remains hot, cold food and drinks remain cold, and all offerings arrive to the bay fresh and appetizing
Ensure beverages are delivered quickly so they remain cold and fresh.
Serve Players while observing our service standards and ensure they have everything they need to enjoy their meal
Keep common areas and beverage stations clean, organized, sanitized and well stocked
Arranges table settings and folds napkins according to restaurant standard.
Clears, cleans, and sanitizes bays and tables.
Busses dishes, utensils, food service vessels, and other containers and returns to the appropriate dish washing area in the kitchen area.
Maintain beverage station inventory to designated par levels
Prepare mixed non-alcoholic beverages according to brand recipe standards
May be asked to rotate between beverage station or moving throughout the venue to support the team on the tee line
Engage with Players and ensure they are well always cared for
Always maintains a keen eye for cleanliness to keep the venue looking polished
Keep smiling, make eye contact and maintain positive body language
Performs other related duties as assigned
Greet and welcome guests to the bays, providing information about Topgolf offerings.
Take and deliver food and beverage orders to guests in a timely and accurate manner.
Ensure the cleanliness and organization of the bay areas, including clearing tables and picking up golf balls.
Assist guests with bay setup and provide instructions on how to use Topgolf technology.
Handle guest inquiries and resolve any issues or concerns with a high level of professionalism.
Collaborate with other staff members to create a positive and memorable guest experience.
Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
Comply with safety and health regulations at all times.

Benefits

Cha-ching: Our hourly wages are competitive, and tips are available for certain positions.
Benefits: Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
Flexibility: Day, night and weekend shifts are on the table, sure to satisfy both the part-time and full-time seeker.
Perks: Enjoy FREE game play, discounted food and retail items, and weekly Playmaker meals—get ready to be the most popular person in your friend group!
Career Growth: We don’t just say we offer career growth – we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within!
Lots of Fun: We promise a playful environment where you can make new friends—what else would you expect from a company that’s all about FUN?
Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

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