Bay Club Associate

The Bay Club • Danville, CA

84d

About The Position

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Requirements

• At least one year experience in the hospitality industry or related service position preferred
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
• Well organized and detail oriented
• CPR certified

Responsibilities

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Provide membership sales team with guest/prospect lead contact information
• Operate cash register and process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Create and serve food and beverage items in the Café
• Promote daily specials and encourage upgrades to each order
• Maintain a clean, safe work environment according to State and Local food safety standards
• Greet members and guests upon arrival to the Pool Area
• Act as a Host in the designated area or event space
• Work with the F&B team to offer food and drinks from designated food outlets
• Assist with maintaining refreshment stations and provide towels as needed
• Warmly greet each member in the Parking Garage and check memberships
• Assist in maintaining the cleanliness and stock levels throughout the Club
• Detail cleaning and preventive maintenance responsibility
• Assist with laundry functions that include collecting, washing, drying, and folding towels
• Communicate timely and follow up, as appropriate
• Active participation in required events, programs, meetings and trainings

What This Job Offers

• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees