Bay City Bakery - Lead - Full-Time

H-E-B • Bay City, TX

216d

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

• Minimum age 18 (mandatory).
• Associate's degree (AA), or equivalent from two-year college or technical school; or 6+ months of related experience and/or training.
• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training.
• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment.
• Ability to read and interpret documents (e.g., safety rules, operating/maintenance instructions, production planners, procedure manuals).
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Partners.
• Ability to apply common sense/understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Strong knowledge of nursery field (for Texas Backyard).
• Strong knowledge of plant and chemical recommendations (for Texas Backyard).
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training).
• Advanced knowledge of current trends in beauty for hair care, skin care, and makeup (for Beauty).

Responsibilities

• Lead a well-stocked, well-maintained department while providing superior customer service.
• Perform supervisory responsibilities, such as scheduling work and training/developing Partners.
• Assist with inventory control; load, unload, and move product.
• Train Partners; direct work; address complaints; resolve issues; build/follow up on production plans and their execution.
• Provide/coaching on superior customer service.
• Take orders from customers by telephone or in person.
• Answer customer questions regarding products; assist them with selections.
• Use suggestive selling techniques and advanced product knowledge to meet customer needs and build department sales.
• Slice, package, label, rotate, and cull products for poor quality.
• Comply with department/Store operating procedures.
• Clean/sanitize sales floor, display cases, prep areas, and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Associate degree