Baxter Park Customer Representative

State of Maine•Millinocket, ME

8d•$17 - $24•Onsite

About The Position

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Are you a motivated individual who wants to join a dedicated team? Do you like assisting visitors with planning their perfect trip? Are you looking for a rewarding experience in park conservation? Baxter State Park offers some of the most remote and rugged country in the Northeastern US, including Katahdin, Maines's highest peak, 46 other mountain summits, more than 50 pristine lakes and ponds, and over 200 miles of hiking trails. You will find working at Baxter State Park is not just a job; it's an adventure! Are you ready to begin your adventure as a Customer Representative at Baxter State Park, the iconic four-season wilderness park? As a Baxter Park Customer Representative, a typical season might include the following: • Greeting visitors and providing information to inform users of available park facilities and park rules, regulations, and policies. • Processing reservations, collecting and recording fees and registrations electronically for the use of park facilities, and preparing appropriate reports to maintain the reservation system, document information, determine refund amounts, and receive and safeguard park revenues. • Operating two-way radio to maintain contact with other park personnel and relay routine and emergency information. • Registering vehicles and persons entering or through park gates to document park users. • Create spreadsheets, perform data management, and note and report electronic user program anomalies. • Performing minor repairs on buildings, sheds, signs, and other structures; and splits and stacking firewood when necessary to maintain the gatehouse facility. Baxter Park Customer Representative Group Housing Available $17.04 - $24.20 Hourly Seasonal - May 2026 through November 2026 Opening Date: January 23, 2026 - until filled. Class Code: 9418 Grade: 12 DESCRIPTION: This is a classification in the Support Customer Relations Job Family, which provide quality customer service to citizens in order to assist in resolving questions and problems concerning Baxter State Park use, natural resources, rules, regulations, and policies; and requires operation of office equipment and knowledge of office processes and diverse clerical functions. This is complex customer service in assisting internal and external customers requiring a solid knowledge of the principles and practices of quality customer service. Positions in this classification provide office and administrative support work in directly and indirectly assisting customers in securing park services such as reservations, park programs, registering vehicles and users, providing routine and emergency communication transmission services; and performing routine, varied office support tasks requiring the operation of technical office equipment. Responsibilities require independent judgment in handling exceptions to established work assignments, priorities, schedules, and selecting the most appropriate course of action within established operating procedures. REPRESENTATIVE TASKS: Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes. Greets tourists and provides information in order to inform users of available park facilities and park rules, regulations, and policies. Processes reservations, collects and records fees and registrations electronically for use of park facilities, and prepares appropriate reports in order to maintain reservation system, document information, determine refund amounts, and receive and safeguard park revenues. Operates two-way radio in order to maintain contact with other park personnel and relay routine and emergency information. Registers vehicles and persons coming into or through park gates in order to document park users. Creates spreadsheets, performs data management, and notes and reports electronic user program anomalies. Types varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents to revised or final form. Organizes, records, and maintains computerized and/or manual files. Inputs, arranges, codes, transcribes, corrects, and/or posts standard form and free form data for data entry. Queries for data via telephone, computer, and/or written/oral communication. Cleans and/or maintains issued materials. Monitors, requisitions, purchases, and maintains inventory/supplies. Applies appropriate level of first aid to injured persons in order to provide emergency medical assistance. Performs small repairs on buildings, sheds, signs, and other structures; and splits and stack firewood when necessary in order to maintain gatehouse facility. Observes immediate area of gatehouse for blowdown debris and litter and takes action as needed in order in order to maintain and preserve the beauty of the gatehouse facility. Applies to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, and documentation in order to provide information. Assists Park Rangers in locating persons according to intended destinations in order to ensure park user safety.

Requirements

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work and modern office methods and procedures; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and selecting the most appropriate course of action within established operating procedures.
High school diploma or equivalent and some public contact work experience
Knowledge of basic clerical procedures such as collecting fees, keeping records, making reservations, and answering questions.
Knowledge of Park rules, natural resources, and facilities related to visitor and staff conduct.
Knowledge of Katahdin region recreation opportunities that will enrich visitor experience.
Ability to communicate effectively.
Ability to write clearly and effectively.
Ability to perform basic computations, handle cash, and perform transactions.
Ability to operate a two-way radio.
Ability to recognize emergencies, report them, and apply the appropriate level of first aid.
Ability to perform general maintenance activities such as cleaning, general repairs, splitting firewood, painting signs, and daily check of technical support hardware (batteries, solar panels, etc.).
Ability to exercise good judgment in appraising situations.
Ability to work outdoors in adverse weather conditions.
Ability to participate in and implement safety procedures.
American Heart Association First Aid, CPR, and AED (Automated External Defibrillator) certification.

Nice To Haves

Ability to exercise sound judgment in appraising situations.
Ability to work outdoors in adverse weather conditions.
Ability to fulfill the May through October season.

Responsibilities

Greeting visitors and providing information to inform users of available park facilities and park rules, regulations, and policies.
Processing reservations, collecting and recording fees and registrations electronically for the use of park facilities, and preparing appropriate reports to maintain the reservation system, document information, determine refund amounts, and receive and safeguard park revenues.
Operating two-way radio to maintain contact with other park personnel and relay routine and emergency information.
Registering vehicles and persons entering or through park gates to document park users.
Create spreadsheets, perform data management, and note and report electronic user program anomalies.
Performing minor repairs on buildings, sheds, signs, and other structures; and splits and stacking firewood when necessary to maintain the gatehouse facility.
Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
Types varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents to revised or final form.
Organizes, records, and maintains computerized and/or manual files.
Inputs, arranges, codes, transcribes, corrects, and/or posts standard form and free form data for data entry.
Queries for data via telephone, computer, and/or written/oral communication.
Cleans and/or maintains issued materials.
Monitors, requisitions, purchases, and maintains inventory/supplies.
Applies appropriate level of first aid to injured persons in order to provide emergency medical assistance.
Observes immediate area of gatehouse for blowdown debris and litter and takes action as needed in order in order to maintain and preserve the beauty of the gatehouse facility.
Applies to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, and documentation in order to provide information.
Assists Park Rangers in locating persons according to intended destinations in order to ensure park user safety.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage– The State of Maine pays 85%-95% of employee-only premiums ($11,196.86 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan– The State of Maine contributes 13.29% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additionally, unpaid leave may also be available under the Family and Medical Leave Act.
Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.