Battle Staff Watch Officer

GD Information Technology • Fairview Park, OH

7d • $85,000 - $115,000 • Onsite

About The Position

MEANINGFUL WORK AND PERSONAL IMPACT The Watch Officer is responsible for maintaining continuous operational oversight and ensuring effective coordination, communication, and response to all incidents and activities within the watch area. This role requires sound judgment, situational awareness, and the ability to make timely decisions in a dynamic environment to support mission objectives and organizational readiness. In charge of Day time operations and incident response. Make vital decisions on how to address and handle incidents throughout the shift Oversee daily shift operations during week and weekends when Task Leads and other Leadership team members are not immediately available Ensure staff coverage and availability in all areas of the program where applicable Execution of On-Call to address incidents as prescribed in the GECOS Major Incident Plan Execute emergency response procedures and address facility concerns Be able to address security concerns, know how to contact GDIT security and other stakeholders when needed Serve as the primary point of contact and decision authority during business hours for operations, incidents, and facility matters. Oversee shift operations during dayshift for weekends, and holidays, ensuring adequate staffing, coverage, and continuity of mission support. Monitor and update the Master Station Log, NOC/SOC displays, and prepare updates for daily stand-up briefs. Track and manage Critical, High, and High-Visibility Incidents, ensuring timely escalation, stakeholder notification, and proper documentation. Lead incident coordination and response in accordance with the programs Major Incident Plan, including on-call activation when necessary. Ensure facility and security readiness, addressing environmental issues, access control, and physical security incidents as needed. Coordinate with IT Operations to ensure accurate and timely notifications and reporting (e.g., NMAs, CCIRs). Act as Major Incident POC, providing situational updates to leadership and assisting with COMMOPS briefs. Maintain and audit personnel status (PERSTAT) records during day shift operations. Support system access and security processes, including reviewing and approving eMASS access requests in accordance with RMF and DoD guidelines. Assist in examining system security architectures, identifying vulnerabilities, and supporting authorization efforts per DoD, Army, and NIST requirements. Develop and maintain process documentation, SOPs, and training materials to enhance operational efficiency and compliance.

Requirements

• Bachelor’s degree in IT, or a related field preferred; equivalent education, training, or experience accepted.
• Minimum of 5 years of experience in Watch Officer, IT operations, or related technical roles.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and briefing skills, capable of engaging senior military and government leaders.
• Proven reliability, adaptability, and ability to perform under pressure.
• Familiarity with DoD account request procedures (DD Form 2875) and ACTCS training system.
• Strong organizational and documentation skills; ability to manage multiple priorities.
• Self-motivated and committed to continuous learning and process improvement.
• Must meet DoD 8570.01-M IAT Level II baseline certification (e.g., CompTIA Security+ CE) prior to start.
• Must have a minimum of an active Secret clearance at time of interview be maintained.

Nice To Haves

• Will need to obtain an additional computing environment certification within six-months of hire based on position designation (e.g., ITIL 4 Foundation).

Responsibilities

• Maintaining continuous operational oversight
• Ensuring effective coordination, communication, and response to all incidents and activities within the watch area
• Making vital decisions on how to address and handle incidents throughout the shift
• Overseeing daily shift operations during week and weekends when Task Leads and other Leadership team members are not immediately available
• Ensuring staff coverage and availability in all areas of the program where applicable
• Execution of On-Call to address incidents as prescribed in the GECOS Major Incident Plan
• Executing emergency response procedures and address facility concerns
• Addressing security concerns, know how to contact GDIT security and other stakeholders when needed
• Serving as the primary point of contact and decision authority during business hours for operations, incidents, and facility matters
• Overseeing shift operations during dayshift for weekends, and holidays, ensuring adequate staffing, coverage, and continuity of mission support
• Monitoring and updating the Master Station Log, NOC/SOC displays, and prepare updates for daily stand-up briefs
• Tracking and managing Critical, High, and High-Visibility Incidents, ensuring timely escalation, stakeholder notification, and proper documentation
• Leading incident coordination and response in accordance with the programs Major Incident Plan, including on-call activation when necessary
• Ensuring facility and security readiness, addressing environmental issues, access control, and physical security incidents as needed
• Coordinating with IT Operations to ensure accurate and timely notifications and reporting (e.g., NMAs, CCIRs)
• Acting as Major Incident POC, providing situational updates to leadership and assisting with COMMOPS briefs
• Maintaining and auditing personnel status (PERSTAT) records during day shift operations
• Supporting system access and security processes, including reviewing and approving eMASS access requests in accordance with RMF and DoD guidelines
• Assisting in examining system security architectures, identifying vulnerabilities, and supporting authorization efforts per DoD, Army, and NIST requirements
• Developing and maintaining process documentation, SOPs, and training materials to enhance operational efficiency and compliance

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees