Battle Captain - Midnights

General Dynamics • Sierra Vista, AZ

238d • $56,680 - $71,300 • Remote

About The Position

Transform technology into opportunity as a Battle Captain with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Battle Captain you will help ensure today is safe and tomorrow is smarter. Our work depends on Battle Captains joining our team to support NETCOM's Global Enterprise Fabric (GEF) Platform.

Requirements

• Bachelor's in Computer Information Systems or equivalent years of work experience.
• 2+ years of related experience.
• 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.
• Must be able to obtain an Interim SECRET clearance to start, and a final SECRET clearance.
• US Citizenship Required.

Nice To Haves

• Experience in Incident Management.
• Strong communication and problem-solving skills.
• Ability to track tickets in ticket system.

Responsibilities

• Oversee and direct daily operational processes and procedures in accordance with direction given by all levels of management.
• Supervise the staff on shift, ensure compliance with policies and procedures, and monitor the staff's daily work.
• Analyze and maintain operational data and brief all teams on high visibility issues that occurred on the previous shift.
• Responsible for operational and physical security of the operational area, including verifying security clearances for visitors.
• Operate classified and unclassified computer workstations, phones, and VTCs.
• Monitor operational dashboards for system statuses, such as VMware Operations and Network Common Operational Picture (NETCOP).
• Approve, task, track, or create ITSM tickets during their shift.
• Task technical team members to address issues that are not clearly defined in team's roles and responsibilities.
• Follow CCIR GEFS3 procedures for situations impacting operations.
• Manage the Operations floor and direct troubleshooting efforts for impacted services.
• Provide updates to all levels of leadership.
• Document and update daily briefing document and conduct daily briefing as needed.
• Create, track, and close all Authorized Service Interruptions (ASI's) impacting services.
• Monitor phone calls, active bridge line, Microsoft Teams chats, and group emails impacting operations.
• Conduct Incident Management as the initial triage for users requesting assistance.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree