Basic Needs Coordinator

Santa Clara University-posted 3 months ago
$70,000 - $73,000/Yr
Full-time • Entry Level
Remote • Santa Clara, CA
11-50 employees
Educational Services
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The Basic Needs Coordinator is a full-time professional in the Dean of Students Office, part of the Division of Student Life. Under the direction of the Assistant Dean, the Basic Needs Coordinator is responsible for supporting student well-being by facilitating access to holistic basic needs services and addressing food, housing, and financial insecurities on-campus and in the community. The Basic Needs Coordinator will promote student success, retention and completion by removing barriers to education. The Basic Needs Coordinator will develop, organize, and evaluate basic needs functions and activities. The Basic Needs Coordinator will serve as the primary campus contact for basic needs communication to internal and external stakeholders about provided services, programs, policies, and protocols designed to address student basic needs concerns. The Basic Needs Coordinator will be a champion for students who face essential needs challenges and are at risk of unrealized degree attainment. The Basic Needs Coordinator position is a full-time, 12-month, three-year fixed-term position ending June 30, 2028, and requires flexibility of work hours, including work performed on weekends and evenings. On-campus housing in a residence hall apartment is optional and can be discussed at the time of the interview.

  • Assist students in accessing and navigating a network of support that includes on and off campus resources, ensuring effective advocacy, referral and collaboration with such units as Counseling and Psychological Services, Financial Aid, and community and county agencies.
  • Oversee the management of basic needs cases through the use of Maxient-the university's case management system-including collaboration with key campus partners to provide holistic support to students, which may include serving as the case manager or primary case manager for a student in both short and long-term settings.
  • Provide holistic support for students by addressing food, housing, and financial insecurities. Direct students toward academic and mental health resources as appropriate to their needs. Effectively communicate to internal and external stakeholders in support and development of the on campus basic need initiatives.
  • As funding allows, distribute emergency funding to help address students' financial concerns.
  • Develop relationships with campus departments and units to support students facing basic need insecurities, which may include: LEAD Scholars, Office of Multicultural Learning, Wellness Center, and the Office of Residence Life.
  • Develop, organize, lead, and evaluate all basic needs functions and activities for the campus and serve as the primary campus contact for all services, programs, policies, and protocols designed to meet student basic needs.
  • Oversee the development and implementation of resources, programs, events, and services to support and address student basic needs (e.g., food, housing, financial, transportation).
  • Manage the Food Insecurity and Bronco Pantry Program, including logistics, intake, assessment, and referral responsibilities.
  • Serve on the Student Well-Being Team and provide timely communication and response regarding student well-being matters as it relates to basic needs resources.
  • Support the implementation of an integrated Basic Needs Action Plan involving multiple departments and units on campus.
  • Partner with faculty and students to conduct robust research to assess student basic needs across the university, understand gaps in unmet student basic needs, and develop innovative responses. Lead and manage efforts to collect, evaluate, and analyze data to support the impact and growth of each function, program, or service.
  • Prepare comprehensive annual reports based on findings, as requested. Provide reports to interdependent units for continuation of effective collaboration and shared accountability.
  • Establish and maintain local and regional collaborative relationships and partnerships with business entities, county and community organizations, and educational agencies to support students and secure resources pertaining to student basic needs.
  • Serve as the campus designee for basic needs partnerships working collaboratively and effectively to expand existing programs (e.g., CalFresh, MediCal initiatives) to benefit students experiencing basic needs insecurities.
  • Collaborate and partner with Division of Student Life, University Relations, and other university leadership for duties related to donor identification, cultivation, and stewardship.
  • Develop, initiate, coordinate, review, recommend, interpret, and administer policies and procedures for the basic needs program that are effective, efficient, and conducive to the personal, social, physical, spiritual, cultural development, and general well-being of students.
  • Serve as a university employee who is attentive to compliance with Title IX, Violence Against Women Act, Campus Sexual Assault Victims' Bill of Rights, Campus Sexual Violence Elimination Act, Clery, FERPA, Financial Aid compliance and other related legislation.
  • Recruits, hires, trains, supervises and evaluates student employees (undergraduate and graduate).
  • Provides direction and oversight of SCU community volunteers.
  • Recommends initiatives and implements changes to improve quality and services.
  • Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
  • Maintains contact with customers and solicits feedback for improved services.
  • Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
  • Researches and develops resources that create timely and efficient workflow.
  • Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
  • Prepares and submits reports as requested and required.
  • Develops and implements guidelines to support the functions of the unit.
  • Bachelor's degree required.
  • Minimum of 3 years of experience addressing student well-being issues, student basic needs, or equivalent experience in a non-educational setting is required.
  • Master's degree in higher education administration, college student services, social work, education, counseling, food systems, or related fields, strongly preferred.
  • Minimum of 3 years of work in an academic setting; counseling, student life, social work, and development preferred.
  • Proficiency in Maxient software system preferred.
  • Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.
  • Familiarity with food security/food systems and knowledge of diverse and broad basic needs programs, services and resources.
  • Knowledge of federal, state, local and community resources and relevant guidelines, including Second Harvest Food Bank and Calfresh Healthy Living (SNAP-ED).
  • Competency and experience in working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with special sensitivity to how personal experiences affect the transition into the University environment.
  • Commitment to exceptional customer service, both internal and external to the university. Organizational skills, including time management, multitasking, and project completion.
  • Evidence of strong analytical and problem-solving skills; utilization of data to optimize efficiencies and measure outcomes and utilization of technology, database management, social media, and digital communication within an operational context.
  • Oral and written communication skills, including experience in delivering workshops and speaking to groups of various sizes.
  • Demonstrated ability to complete projects of varying complexity from inception through implementation and assessment with minimal supervision and direction.
  • Demonstrated ability to exercise sound judgment and provide a high level of professional discretion and integrity in handling confidential, sensitive information.
  • Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies.
  • Demonstrated ability to provide clear, effective, and timely written and verbal communication to a variety of internal and external stakeholders.
  • Demonstrated ability to work independently, prioritize, and be flexible.
  • On-campus housing in a residence hall apartment is optional and can be discussed at the time of the interview.
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