Base Operations Associate

Tamarack Resort•Donnelly, ID

6d•Onsite

About The Position

The Base Operations Associate is a dynamic, guest-facing role responsible for supporting multiple operational and service functions across Tamarack Resort’s base areas. This position flexes across winter mountain operations and summer marina operations, ensuring a seamless, safe, and welcoming guest experience year-round. Associates are cross trained to support ticketing, rentals, retail, sports school, parking and base setup, tune shop services, and summer marina operations. This role is ideal for individuals who thrive in fast-paced environments, enjoy variety, and take pride in delivering exceptional guest service.

Requirements

Strong communication and interpersonal skills
Ability to multitask and adapt in a fast-paced environment
Comfort working indoors and outdoors in varying weather conditions
Ability to stand for extended periods and lift up to 40 lbs
Seasonal schedules vary by operational need
Availability required for weekends, holidays, and peak periods

Nice To Haves

Basic POS or cash-handling experience preferred

Responsibilities

Deliver warm, professional, and solution-oriented service to all guests
Serve as a knowledgeable resort ambassador, providing accurate information and wayfinding
Support guest flow during peak periods to reduce wait times and enhance experience
Rotate between assigned work areas based on daily operational needs
Support peak periods, holidays, special events, and high-volume weekends
Follow all resort safety standards, risk management protocols, and SOPs
Sell and process lift tickets, passes, and activity products
Assist with waivers, RFID media, and POS transactions
Assist with equipment check-in and check-out
Support basic boot fitting, helmet fitting, and equipment adjustments (training provided)
Maintain cleanliness and organization of rental areas
Assist guests with apparel and accessory purchases
Maintain merchandising standards and inventory organization
Assist with lesson check-in and guest flow
Direct guests to meeting areas and instructors
Support instructors and supervisors during peak lesson times
Assist with parking flow and guest arrival coordination
Support daily setup and breakdown of base-area infrastructure (signage, stanchions, walkways)
Assist with tune shop intake and pickup
Communicate service timelines to guests
Maintain front-of-house organization
Greet and assist marina guests with reservations, rentals, and wayfinding
Support check-in and check-out for watercraft and equipment rentals
Assist with staging, launching, securing, and returning rental equipment (training provided)
Support dock operations during peak arrival and return times
Assist with marina retail purchases and transactions
Support merchandising and restocking
Reinforce marina safety procedures and guest flow protocols
Assist with daily setup, breakdown, and cleanliness of marina guest areas