BAS Operator

JLL•San Jose, CA

5d•$65,000 - $72,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. BAS Operator – JLL What this job involves: We are seeking a highly organized and responsive BAS Operator to join our Building Controls & Automation (BCA) team at our San Jose Campus. This role serves as the single point of contact for monitoring and coordinating all facility systems, playing a critical role in maintaining operational efficiency, safety, and communication across departments, engineering, vendors, and management. The successful candidate will be responsible for monitoring building systems, responding to alarms and escalations, coordinating vendor work, and supporting engineering dispatch in a 24/7, 365-day critical environment. This position requires individuals who are detail-oriented, responsive, and comfortable working in a fast-paced environment where accuracy and timely communication are essential. You will conduct detailed shift pass-downs, perform daily electronic rounds using the Web CTRL system, and ensure all operational processes follow Critical Environment Practices.

Requirements

High school diploma or equivalent
1–2 years of experience in facilities operations, dispatch, or building automation systems
Familiarity with Corrigo, WebCtrl, or other building management systems (BMS)
Strong organizational and communication skills (written and verbal)
Ability to prioritize and respond to multiple tasks in a fast-paced environment
Comfortable working rotating shifts, including nights, weekends, and holidays
Strong attention to detail and ability to follow critical environment protocols.

Nice To Haves

Associate degree
Experience in critical facility operations (data center, hospital, etc.)
Knowledge of fire life safety, HVAC, electrical, and plumbing systems
Understanding of vendor coordination and change request workflows
Proficiency in Microsoft Office, web-based tools, and radio communication protocols.

Responsibilities

Monitor Building Controls & Automation systems for the San Jose Campus and respond to alarms, emergency notifications, work orders, and escalations
Conduct daily electronic rounds using WebCTRL system and monitor network and critical systems
Dispatch engineering for P1/P2 or escalation work orders and coordinate fire alarms, elevator entrapments, and other critical events
Acknowledge and respond to alarms in WebCtrl; verify, create, or update work orders in Corrigo as needed
Manage and coordinate vendor check-ins/check-outs; verify vendor documentation (CWA, CR) and send notifications
Create and manage cases for WebCTRL findings and failures
Conduct detailed shift pass-downs and maintain digital shift logs with accurate equipment details and mailer notifications
Handle BCA phones and radio communication effectively; communicate clearly in Webex chat and SMS
Verify dashboard schedule, Change Requests (CRs), and CWAs; send notifications if work falls under event classification
Double-check Fire Impairment (FSI) schedules and compliance
Conduct daily critical engineering rounds and log issues; assist with sub-work orders and coordinate with Facility Managers
Review and respond to outstanding escalation emails and cases
Complete all required training (MyLearning)