BAS Controls Tech Support
About The Position
A rapidly expanding IoT controls manufacturer is seeking a skilled BAS Technical Support Specialist to join their Minneapolis-area team. This role offers hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on-site depending on your preference. This position is ideal for a BAS technician or support professional who enjoys problem-solving, assisting customers, and serving as the subject-matter expert for next-generation wireless building automation products. The company promotes a tech-forward, mission-driven culture and provides highly competitive benefits—including stock options and 100% employer-paid medical coverage for employees and families .
Requirements
- Background as a BAS technician, HVAC controls tech, or technical support specialist
- Solid knowledge of HVAC equipment operation and controls integration
- 2+ years of technical support experience within BAS, IoT, or related automation fields
- Excellent communication, customer service, and troubleshooting skills
Nice To Haves
- Familiarity with Zendesk or similar support/ticketing tools preferred
Responsibilities
- Act as primary technical support resource for wireless smart building controls and cloud-based BAS software
- Commission, verify, and remotely support new BAS and IoT deployments
- Handle customer inquiries through phone, email, chat, and ticketing systems
- Create and refine support documentation, FAQs, and training guides
- Provide virtual onboarding and customer training via video sessions
Benefits
- Unlimited PTO for vacation and personal time
- 100% employer-paid medical insurance for employee + dependents
- Stock Options with a 4-year vesting schedule
- 401(k) plan available
- Dental and vision plans (self-funded)
- Company-issued laptop and mobile phone
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
