BARTENDER

MN Orchestra•Minneapolis, MN

27d•Onsite

About The Position

Facilitate a positive audience experience and promote the Minnesota Orchestra by upholding the Audience Services Department standards of service – advocacy, efficiency and courtesy; by keeping up to date on Orchestra Hall products, services, policies and procedures. Assisting with training and mentoring of other Bartenders | Beverage Servers and by assisting the Audience Services Management Team with department related projects.

Requirements

Demonstrating a commitment to the MN Orchestra Values
Demonstrating integrity in actions and words
Professionalism in interactions
Ability to adapt to change
Creative and innovative problem-solving
Actively seeking answers for concerns and questions
Effective communication and customer service skills
Developing organizational skills and the ability to prioritize
Proactive, timely and accurate completion of tasks and responsibilities
Staying current on programming and organization-related information
Identifying and improving weaknesses in the department and self-performance
Must be at least 18 years old
Previous bartending and customer service experience required
Strong written and verbal English communication skills
Previous Serv Safe or Alcohol Awareness training preferred. Yearly renewal is mandatory, and training is provided for this position.
Demonstrated organizational and time management skills with the ability to work independently and proactively seek out projects
Proficiency in typing and computer software/hardware usage
Point-of-sale system experience required
Sit or stand at a desk, counter, or other work surface
Stand and walk with limited breaks for event shifts (up to 6 hours).
Climb stairs, bend, and stoop for portions of shift.
Talk and/or hear spoken words, music, or other sounds
Use hands or fingers to handle or touch objects around them
Review documents, monitors, or displays with potentially small print
Operate a scanner
Mentally focus on tasks and apply sound reasoning and judgement
Work in or attend meetings or other events in any of the Orchestra locations or other sites as necessary
Lift/move objects (such as files, packages, props, or office equipment) or ensure objects are lifted/moved that may weigh up to 50 lbs.
Employees must be available for a minimum of 10 hours per week. Maximum scheduled hours will not exceed 32 hours. Worked hours will not average more than 30 hours per week over a calendar year.
We expect attendance at all scheduled meetings and training sessions, including active participation and following through in utilizing information communicated.

Nice To Haves

Bartender certificate and TIPS training preferred
Background in music and/or the arts preferred

Responsibilities

Serve alcoholic and other beverages at Orchestra Hall bars.
Adhere to city, state and federal regulations regarding checking proper identification for consumption of alcoholic beverages and providing tip declarations as required
Set up, maintain and clean assigned bar location
Maintain and utilize complete and current information concerning Orchestra Hall products, services, policies, facilities and procedures in sales and service transactions.
Communicate these items to guests and employees accurately and fairly
Keep apprised of event information and current menus and promotions
Understand and be comfortable with offering the customer other sales opportunities that will complement the current purchase/transaction
Understand and demonstrate proficiency in computerized point of sale system.
Demonstrate the ability to work in all assigned locations and positions/shifts.
Bartender Specialists will be assigned to work independently at small events, coordinate portable bar locations, and assist with specialized projects.
Able to explain emergency procedures upon request, act according to these procedures in the event of an actual emergency.
Assume fiscal responsibility for daily sales transactions.
Uphold the Audience Services Department standards of service— advocacy, efficiency and courtesy.
Treat patrons as individuals with warmth and respect, while providing friendly, courteous and responsible service in an efficient manner
Ensure that both internal and external customers feel that they are the primary purpose of the Association’s business and that the Audience Services Department exists to satisfy customers
Recognize and acknowledge customer compliments, comments and concerns, collect sufficient information to determine the issue, take appropriate action and communicate to the appropriate person
Demonstrate enthusiasm about Orchestra Hall products and services and convey this enthusiasm to customers
Assist with the training and mentoring of other Bartenders | Beverage Servers.
Demonstrate excellent customer service techniques and precise knowledge of products.
Patiently and accurately answer questions regarding event/facility information, patron concerns, etc.
Understanding daily procedures, including pouring techniques, bar station set-ups, restocking, and cleaning.
Assist Audience Services Management Team with departmental tasks/projects.