Bartender

Smoky Mountain Resorts • Pigeon Forge, TN

3d • $10

About The Position

The Bartender is responsible for ensuring guests enjoy a welcoming and memorable experience through professional and attentive service. This role prepares and serves both alcoholic and non-alcoholic beverages with skill and efficiency, while maintaining the highest standards of cleanliness, safety, and presentation. With strong product knowledge and a friendly, engaging approach, the Resort Bartender helps create the warm atmosphere that supports SMR’s Legendary Service and Promise of exceptional guest satisfaction.

Requirements

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Enjoy working with people, helping others, and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise, and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• High school diploma or equivalent.
• Certification for ‘ABC’ (Alcoholic Beverage Commission) license is required within 5 days from work start date.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to work within a diversified workforce.

Nice To Haves

• Completion of mixology, barkeeping, or other related training strongly preferred.

Responsibilities

• Greet and interact with customers in a friendly, professional manner
• Prepare and serve beverages according to standard recipes or customer requests
• Maintain a clean, organized, and well-stocked bar area
• Responsible for adhering to all Tennessee Alcoholic Beverage Commission (ABC) laws and regulations to ensure safe, legal, and responsible service of alcohol
• Monitor customer behavior and consumption to ensure safety and compliance with laws
• Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Multitask alongside fellow team members.
• Compliance with TOSHA certifications, biohazards procedures, and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Operate the POS system and accurately charge guests for all items consumed.
• Daily prep work, including restocking and garnishes for the shift.
• Daily cleaning and breakdown of the bar at the end of each shift, including washing of all utensils and barware
• Assist with daily and/or monthly liquor counts and inventory.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
• Provide exceptional food and beverage experiences while maintaining safety and quality standards.
• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized, and maintained.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED